Privacy policy

Data controller

Service Canvashub is the controller for personal data collected through service-canvashub.click and through engagement enquiries. Contact: info@service-canvashub.click, Office 8, 24 Example Avenue, Kuala Lumpur 00000, +60 3 0000 2180.

Data we collect

• Contact form data — name, email, engagement interest, and message content
• Correspondence — emails and call notes related to enquiries or engagements
• Technical data — limited server or analytics logs if analytics cookies are accepted (see Cookies)
• Engagement materials — exports and documents you voluntarily share for advisory work

We do not ask for payment card numbers through this site. We do not seek sensitive personal data via the public form; please omit unnecessary personal details about third parties.

Purposes

We use personal data to respond to enquiries, deliver commissioned engagements, improve site reliability, meet legal obligations, and — where you have accepted analytics cookies — understand aggregate visit patterns.

Legal bases

Depending on context, we rely on steps necessary to respond to your request, performance of a contract for paid work, legitimate interests in operating a professional practice, and consent where required for non-essential cookies.

Retention

Enquiry messages are kept up to twenty-four months unless a longer period is required for an active engagement or dispute. Engagement files are retained for up to seven years for accounting and professional records, then deleted or anonymised where feasible. Cookie lifetimes are described on the cookies page.

Sharing

We use processors who host email, file storage, or site infrastructure under confidentiality obligations. We do not sell personal data. We may disclose information when required by Malaysian law or to protect legal rights.

International transfers

If a processor stores data outside Malaysia, we take reasonable steps to ensure appropriate safeguards consistent with applicable requirements and the nature of the engagement.

Your rights

Subject to Malaysian law, you may request access, correction, or deletion of personal data we hold, or object to certain processing. Contact us using the details above. You may also lodge a complaint with the relevant Malaysian authority where applicable.

Children

This site and our engagements are directed to business professionals. We do not knowingly collect data from children.

Updates

We may revise this policy by posting an updated version here. Material changes will be reflected by an updated publication on this page.