Kuala Lumpur · Retention counsel
Service Canvashub
Read the renewal story behind your subscription numbers
We sit with product and billing teams to interpret churn, cohort curves, and trial-to-paid handoffs — then name the few retention moves worth making next.
What you can commission
Service Canvashub delivers human-led app analytics counsel for subscription retention — not a dashboard login. You leave with annotated findings, a shortlist of experiments, and a clear owner for each follow-up.
- Flagship Retention audit across cohorts and billing cycles
- Focus Cohort deep-dives before a pricing or plan change
- Room Renewal workshop with your product and support leads
Engagements on the floor
Three ways teams in Malaysia bring us in when renewals stall or trial conversion softens.
Retention audit
A full pass across cohorts, cancel reasons, and billing events that names why renewals soften — and which fixes deserve the next sprint.
Cohort review
A focused reading of one or two cohorts before a pricing, packaging, or regional change — so you know what the curve is saying.
Renewal workshop
A facilitated half-day with product, billing, and support leads to turn retention findings into a shared experiment list.
More client stories“They traced our month-three drop to a billing reminder that arrived after the grace window — awkward to hear, but it gave support something concrete to fix.”
From brief to annotated findings
Every engagement follows the same quiet rhythm: intake, evidence pass, working session, written brief.
- Brief Share export samples, plan names, and the retention question keeping you up.
- Evidence We read cohorts, cancel reasons, and billing events without rewriting your stack.
- Table A working session names what matters and what can wait.
- Brief You receive annotated findings and a short experiment list.
Field notes
Practical writing on subscription retention, drawn from audits and workshops.
Bring your renewal question to the table
Tell us which cohorts worry you. We reply within two business days with availability for a review call.
Request a review